Genesys brings hundreds of customer service experts, visionaries and thought leaders together to share the latest in best practices and innovation at G-Summit Warsaw, the industry’s premier customer experience event.

This year’s event theme ‘‘Next Generation Customer Relationships’’ will showcase how Genesys innovations greatly simplify the deployment of customer experience technologies from the contact centre to the back office, while bringing expertise, insights and new perspectives on how to manage the customer experience. Additionally, the event will feature conversations, presentations and networking with the leading authorities in the customer experience field from a variety of industries and geographies.

G-Summit Warsaw will be held on 22nd of September Endorfina Foksal, Warsaw. The event is aimed at Genesys customers, prospects and partners from Poland.

Why You Should Attend

G-Summit attendees will learn about the opportunities and benefits of moving to a single, integrated customer experience platform. At G-Summit, we also unlock how organizations of all sizes can more effectively unify all customer touch points, channels, and interactions while optimizing the productivity and satisfaction of agents and employees.

Register Today

As a CX expert and market leader, you won’t want to miss the chance to network with other Genesys customers, partners, Genesys senior executives and solutions experts to gather, exchange, inform, and develop new strategies and tactics to support improving your Customer Experience. Please register for G-Summit Warsaw filling the form on the right hand side. Looking forward to see you there.

Agenda The Most Informative Day of the Year on NextGen Customer Relationships

• Welcome to the Journey Malgorzata Gawrysiak, Sales Director Poland
• Delivering Next Generation Customer Relationships Martin Veselka, Vice President, ECEMEA, Genesys
• Seeing is believing: Nurturing Customer Relationships with the OmniChannel Engagement Centre Pawel Bublewicz, Senior Solutions & Enterprise Architect, EMEA, Genesys
• Digital CX Journey through mobile and web Richard McCrossan, Strategic Director, Digital Channels, Genesys
• 5+1 key drivers of Business Optimization Martin Vagner, Strategic Solutions Director, EMEA, Genesys
• CX Transformation Journey - Success Story
• Banking Sector Best Practice Operational Model for Branches Stefan Kauck, Senior Principal Business Consultant, EMEA, Genesys
• How to Future Proof Your Contact Center Operations Alberto Pasi Strategic Solutions Director, EMEA, Genesys
• Microsoft and Genesys Partnership
• Delivering Omnichannel Self-Service: This Time It's Personal Rodney Hassard, Product Management Speechstorm, Genesys