This year’s event theme ‘Delivering Next Generation Customer Relationships Today’ will showcase how our customers are using Genesys innovations to greatly simplify the deployment of customer experience technologies from the contact centre to the back office, while bringing expertise, insights and new perspectives on how to manage the customer experience. Additionally, G-Summit Warsaw will feature conversations, presentations and networking with the leading authorities in the customer experience field from a variety of industries and geographies. #GSummit16.

As a CX expert and market leader, you won’t want to miss the chance to network with other Genesys customers, partners, Genesys senior executives and solutions experts to gather, exchange, inform, and develop new strategies and tactics to support improving your Customer Experience.

Konferencja Genesys G‑Summit Warsaw 2016 program

• Welcome to the Journey Malgorzata Gawrysiak, Sales Director Poland
• Delivering Next Generation Customer Relationships Martin Veselka, Vice President, ECEMEA, Genesys
• Seeing is believing: Nurturing Customer Relationships with the OmniChannel Engagement Centre Pawel Bublewicz, Senior Solutions & Enterprise Architect, EMEA, Genesys
• Digital CX Journey through mobile and web Richard McCrossan, Strategic Director, Digital Channels, Genesys
• 5+1 key drivers of Business Optimization Martin Vagner, Strategic Solutions Director, EMEA, Genesys
• CX Transformation Journey in T-Mobile Polska - Success Story Lukasz Migda, Call Center and Campaigns Manager,T-Mobile Polska
• Digital Needs a Human Touch - Global Contact Center Siegfried Schallenmueller, General Manager Customer Experience: Europe, Dimension Data
• Banking Sector Best Practice Operational Model for Branches Stefan Kauck, Senior Principal Business Consultant, EMEA, Genesys
• Success Story with Branches Implementation in ING Belgium Sebastien Penson, Human Channels, ING Belgium
• How to Future Proof Your Contact Center Operations Alberto Pasi Strategic Solutions Director, EMEA, Genesys
• Skype for Business & Genesys Better Together Csaba Mogyorosi, Skype Solution Director, Microsoft
• Delivering Omnichannel Self-Service: This Time It's Personal Rodney Hassard, Strattegic Solutions, EMEA Genesys
• Key Note Speaker Lukasz Jakobiak, motivational speaker, journalist

Konferencja Genesys G‑Summit Warsaw 2016 speakers

• Martin Veselka Vice President, Genesys ECEMEA
• Martin Vagner Strategic Solutions Director, Genesys EMEA
• Stefan Kauck Senior Principal Business Consultant, Genesys EMEA
• Alberto Pasi Strategic Solutions Director, Genesys EMEA
• Nick Wingrove Director - Solutions and Enterprise Architects EMEA, Genesys
• Lukasz Jakobiak Journalist & TV Presenter
• Richard Mc Crossan Strategic Director, Digital Channels, Genesys
• Pawel Bublewicz Senior Solutions & Enterprise Architect, EMEA, Genesys
• Rodney Hassard Strategic Solutions, EMEA Genesys
• Siegfried Schallenmueller General Manager Customer Experience : Europe Dimension Data
• Csaba Mogyorosi Skype Productivity Sales Director, Microsoft
• Łukasz Migda Call Center and Campaigns Manager,T-Mobile Polska
• Malgorzata Gawrysiak Sales Director Poland, Genesys
• Sebastien Penson Head of IT, ING Bank Belgium